Frequently Asked...

Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time.

You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

We regret that tickets cannot be exchanged or refunded after purchase. We may be able to change your game to an alternative slot or provide credit for a future game. Please call the venue for more details.

The choice is yours! When booking your game you’ll be able to reserve a space for your own team of 2 to 6 players, or elect to play with strangers.

We recommend allowing for 1.5 to 2 hours for the entire experience. The game itself will last for about 60 minutes. Beforehand, our game masters will show you an introduction video, and after you’re done you will want to set aside time for a photo and drinks.

Basic competency in English and grade-school level knowledge of math will be assets during your game. Otherwise, all you need is a good sense of adventure and curiosity! If you get stuck, our team of game masters will be on hand to help you out.

In the case of an emergency, our game masters are able to let you out of the game immediately. Since interrupting your game can be bummer, we recommend that you use the bathroom and have a snack before the experience starts. However, we understand that things come up and are happy to help in whatever way we can. Our escape room games are not designed to be scary or threatening in any way. Think “cross-word puzzle” more than “haunted house” After all, at the end of the day we’re here to have fun!

Yes! Our game masters will be watching and listening as you work your way through the puzzle and are on hand to provide tips and tricks as needed.

Yes! We love hosting parties at Escapology! Whether you’re planning a field trip, corporate event, family reunion, or gaming convention, we are happy to accommodate you. We have free parking on site, and our game masters can assist with serving large parties. Just make sure to give us a call so that we can make the appropriate preparations to ensure your event is success!

Our games are best for players aged 12 and up, although younger children may participate as long as they are with an adult. The experience may not be ideal for children under the age of 7, as the puzzles might be too challenging for them to solve. Participants under 18 years of age must have a waiver signed by a parent or a legal guardian at the time of their experience.

Although we do have free parking on site, it sometimes does fill up during the weekend or on holidays. We recommend giving yourself and your team about 30 minutes before the game to park, use the bathroom, check in, and ask any questions you might have.