Frequently Asked...

Escapology is the world’s fastest-growing escape room franchise. In our escape games, your team of up to 8 players will complete a specific mission in a fully themed room. During your thrilling 60-minute experience, you’ll be immersed in a real-life adventure with fun surprises around every corner. Coming to Escapology means finding hidden clues, cracking codes, solving challenging puzzles…and escaping before the clock runs out!

You’ll want to allow 90 minutes for your entire experience at Escapology. Please plan to arrive at least 15 minutes before your start time. The game itself lasts 60 minutes (though you might escape sooner than that)! After time runs out, your dedicated Game Master will debrief your team and take a complimentary group photo.

Our games are designed with the assumption that all players understand written and spoken English. No other special skills or knowledge are required to play…and win!

For a fully immersive experience, we recommend that you remain in the room until you escape - but we understand that you may need to use the bathroom or exit the room for another reason. For safety’s sake, all our rooms stay unlocked throughout every game. In the unlikely event of an emergency, you are free to exit at any time.

You can ask your dedicated Game Master for as many hints as you need. They’ll be carefully monitoring your group’s progress from our Control Room.

Absolutely! Escapology is great for large groups, holiday parties, birthday parties, team building events and more! Please contact us to discuss how we can tailor our event packages to your group’s needs.

Click the BOOK NOW button from anywhere on our site to select your nearest Escapology location. You’ll be directed to that location’s list of games. From there, it’s easy to choose and book your escape room.

As a courtesy to all Escapologists, our games start exactly at their published time. If you arrive late, you can still play for the time remaining in your scheduled 60 minutes. Please plan to arrive at least 15 minutes before your game time so you can check in and get set up for your game in plenty of time.

You’re welcome to use your cell phone in our lobby during the check-in process. Once it gets close to game time, we’ll provide you with a secure place to store your phones while you play. To keep our games fun for everyone, cell phones, electronic devices, and other outside tools are strictly prohibited in the escape rooms.

No. For everyone’s safety, our escape rooms always remain unlocked. That said, our 5-star rooms are so fantastically immersive that you might feel like you’re really locked in. Just know that you’re free to step out at any time.

Yes. Escapology is proud to provide an experience where everyone can play—and win! Depending on your choice of game, some players may benefit from assistance with certain puzzles. Please contact us with any accessibility-related questions or requests.

Come (play) as you are! So you can fully focus on the fun, we do recommend—but don’t require—comfortable clothing and footwear.

Gift cards are valid at the venue where the card was purchased for 1 year, starting from the date of purchase. To redeem your gift card, please call the venue or visit their site.

No! We don’t allow any food or drinks inside the game rooms. Please no outside food unless renting the semi-private lobby space for your group to enjoy. Alcohol is not allowed.

No! We only offer private games, as we want your experience to be all about you and your friends or family. You'll never be paired with other players in our game rooms.

Yes! While it’s possible to ‘walk-in’ at times, we cannot guarantee there will be an available game at the time you want, as we may be fully booked, especially on busy Saturdays, so we strongly recommend that you book in advance.

All of our games are designed for 2-8 players. We may allow squeezing in 1-2 more at times, but warn you that there's only so much room and stuff for everyone to do, so it may degrade the experience.

Absolutely! Please visit our Group Events page for more information. We can assist with scheduling options based on your needs, whether it's just a couple of rooms for a birthday party or team building, a full venue buyout, or anything in between. We also rent out part our semi-private lobby area for your use as a team meeting, or bringing your own cupcakes for a birthday, etc.

As long as you book for the minimum of 2 players, the entire room is reserved for your group, since we only offer private games. Others can join you and pay separately at the venue with credit card (no cash). There's no need to notify us in advance, and also feel free to share the waiver email ahead of time with the others too.

All adults must sign a waiver prior to game play for each game. An adult must sign on behalf of any minors as well. After a game is booked, the waiver is sent by email and is now available online HERE. Once a waiver is signed in the new system, it can now apply to future bookings as well!

We regret that tickets cannot be exchanged or refunded after purchase. With 24 hours advanced notice, we may be able to reschedule your game to an alternative slot or provide store credit for a future game. Please contact the venue for more details.